Shipping policy

Shipping Policy

We ship worldwide from our fulfilment partners.

Processing times

Orders are typically processed within 1–2 business days. During high-volume periods, processing times may vary slightly.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping timeframes

Estimated delivery times vary depending on destination:

• Australia: 2–5 business days

• International orders: 4–10 business days

Please note that delivery timeframes are estimates only and may be affected by customs processing, local courier delays, or external factors beyond our control.

International orders & customs

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

We are not responsible for delays caused by customs clearance processes.

Address accuracy

Please ensure all shipping details are entered correctly at checkout. We cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete address information.

Lost or delayed shipments

If your order has not arrived within the estimated timeframe, please contact us at team@ouraelabs.com and our team will assist in tracking your shipment.

For any shipping or delivery enquiries, reach out to us at team@ouraelabs.com